Effective Date: 25/06/2025
At The Fireman (“we”, “our”, “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile app and related services.
1. Information We Collect
When you use The Fireman app, we may collect the following types of information:
a. Personal Information
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Name
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Phone number
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Email address
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Delivery address
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Payment information (handled securely via third-party providers)
b. Usage Data
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App usage statistics
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Device type and OS
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Crash logs and performance data
c. Location Data (Optional)
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We may request access to your location to provide accurate delivery services.
2. How We Use Your Information
We use your information to:
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Process and deliver your orders
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Communicate order status or support issues
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Improve app performance and user experience
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Send important updates and promotional offers (opt-in only)
3. Data Sharing
We do not sell or rent your personal information.
We may share data with:
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Delivery partners for order fulfillment
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Payment gateways for transaction processing
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Service providers that help us operate the app (analytics, support tools, etc.)
All third parties are required to keep your data confidential.
4. Data Security
We implement reasonable safeguards to protect your information. However, no system is 100% secure. We encourage you to use strong passwords and keep your device secure.
5. Your Rights
You have the right to:
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Access the personal data we hold about you
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Correct or update your information
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Request deletion of your data (subject to legal and operational limitations)
To make any of these requests, email us at th*************@***il.com
6. Children’s Privacy
Our app is not intended for children under the age of 13. We do not knowingly collect personal information from minors.
7. Changes to This Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you in the app or by email.
8. Contact Us
If you have any questions or concerns, please contact us at:
📧 th*************@***il.com
🌍 www.thefireman.co.za